What is zapsales?
zapsales turns WhatsApp conversations into organized work. It can answer recurring questions, capture CRM fields, propose bookings, check inventory and escalate complaints, negotiations or sensitive situations for human review.
What does it do?
Customer replies
It is designed to answer questions about opening hours, prices, availability, services and policies from the information configured by the business. If information is missing or the request is outside its limits, it escalates the case instead of treating a guess as fact.
CRM capture
It extracts configured fields such as name, budget, preference, item of interest and lead score. The information remains associated with the customer and conversation.
Bookings
It recognizes requests for tables, property viewings, appointments and enrollments. New customer requests remain pending until a person confirms them. Confirmed bookings can be sent to an owned Google Calendar when connected.
Inventory
Owners can search and update product or property data from the dashboard. Important changes can require confirmation before they are applied.
How does WhatsApp connection work?
The recommended option uses Meta's official WhatsApp Cloud API. It requires a valid token, Phone Number ID, WABA ID, App Secret, a verified webhook and a subscription to message events. zapsales reports these checks separately. An advanced local bridge based on a WhatsApp Web session is also available; it is unofficial, requires a computer to stay connected and may be affected by WhatsApp changes.
What are the AI limits?
AI can make mistakes and does not replace medical, legal or financial advice. Complaints, emergencies, negotiations, unavailable inventory and high-impact decisions are escalated. Every agent version runs automated checks before the owner approves it to go live.
Pricing
- Basic: CLP $19,000/month, 1,000 AI turns and one seat.
- Professional: CLP $59,000/month, 5,000 AI turns and three seats.
- Enterprise: CLP $199,000/month, 25,000 AI turns and ten seats.
One turn is one customer message plus the AI reply. Manual owner replies do not consume turns. Current terms are displayed before checkout.
Who is it for?
zapsales is designed for real estate firms, restaurants, clinics, academies and other service businesses that receive repetitive WhatsApp inquiries and want human control over responses, bookings and customer data.
Frequently asked questions
Do I need to code?
No. Core setup is guided. The official Meta connection does require copying credentials and completing the webhook configuration.
Can I keep my current number?
That depends on the connection method and the setup or migration path allowed by Meta. zapsales does not promise message history where Meta does not permit it.
What happens when a Meta token changes?
The token can be updated on the same integration. If the number and app stay the same, the Callback URL and Verify Token remain unchanged.
Test it with your business data
Configure the assistant, use the simulator as a customer and connect WhatsApp when you are satisfied.